Where do I send my return?
We will be glad to refund or exchange any new and unused merchandise. You may return
your item(s) to either a Coach Full Price Store or ship your item(s) to our Returns
department.
New, unused Full Price merchandise may be exchanged or returned at any Coach
Store with an original Coach receipt or mail order packing invoice.
New, unused Full Price merchandise may be returned for merchandise credit with
a gift receipt.
New, unused Factory merchandise may be returned for merchandise credit only
in Full Price stores with an original Coach receipt or gift receipt.
Price adjustments on previous purchases are not permitted.
Purchases made in a Coach store, on Coach.com, or over the phone may not be
returned to Department Stores.
For locations of our Coach Full Price stores, please visit
our online Store Locator
.
For items being sent to our Returns department, please be sure to ship your item
by insured, traceable mail. This service is offered by UPS, USPS, and other carriers.
Please include a note with your address and daytime phone number along with your
instructions and a copy of your sales receipt or packing slip, and send to:
C O A C H
Attn: Returns
One Coach Way
Jacksonville, Florida 32218
Coach reserves the right to modify its exchange and return policy.
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