The Coach Ethics and Compliance Reporting System is manned by an independent service taking confidential (and if you choose, anonymous) messages on behalf of Coach. Alternatively, you may call 1-800-396-1807, for matters occurring in the United States, or call the phone number corresponding to your location which can be obtained by clicking the following link: Coach/EthicsPoint International Toll Free Numbers
Complaints or concerns relating to Coach’s accounting, internal accounting controls, auditing matters and other items required by applicable law will be referred to the Chair of Coach’s Audit Committee and the Lead Outside Director of Coach’s Board.
You may report your concerns anonymously or confidentially.
The system will provide you with a case number and you may request a follow-up. You may also request a login and password, which will allow you to follow-up on your case. This will also provide an opportunity for the Board to ask questions or to deliver a response back to you but will not reveal your identity if you wish to remain anonymous.
If you are willing to be contacted directly by Coach’s Board or management instead of remaining anonymous, please provide the operator with your name and contact information.
Matters relating to Coach’s Global Business Integrity Program may also be reported according to the procedures described above.
The following matters should not be referred to this reporting system but may be shared with Coach as follows:
For matters relating to Customer Service or other issues not described below, please call our Customer Service team at 1-800-444-3611 (Monday-Friday, 8 a.m. – 8 p.m. ET) or send e-mail to Customer Service at DirectorConsumerService@coach.com.
For matters relating to counterfeit Coach products, please call the Coach anti-counterfeiting hotline at 1-877-7TURNLOCK or e-mail your information to firstname.lastname@example.org.