How To Place An Order
  • Order Status
  • How To Place An Order
  • Orders To Canada
  • Store Pickup Information
  • Shipping Methods and Fees
  • Returns
Can I place my order over the phone?

Yes! Call toll-free at 1-888-262-6224. You may place your order by credit card any time, day or night, seven days a week. From Alaska and Hawaii, call 1-904-741-3090 during business hours (M-F 8:00 AM to 11:00 PM ET). If you wish to contact us by fax, our fax number is 1-800-553-1422. From international locations, call 1-904-741-3090.

How do I cancel an online order?
Coach ships orders, with only a few exceptions, within 2-3 working days of the date they are placed. If you need to cancel an order, please contact us immediately at, or call the Coach Consumer Service at 1-888-262-6224.

How will I know Coach received my online order?
Once you place an order with, we will provide you with a confirmation number and summary of your order. In addition, we will send you an order confirmation email within one hour. If you do not receive your confirmation information within 24 hours, feel free to call Coach Consumer Service at 1-888-262-6224, to confirm that Coach has received your order.

What if I have a question about my online order?
If you have questions about your order, please email or call 1-888-262-6224.

Can I order or ship Coach products outside of the United States? is not currently accepting orders with billing or shipping addresses outside of the United States, Canada and Puerto Rico. Please check our online Store Locator for retail locations in countries throughout the world.

What forms of Payment are accepted? is currently accepting orders using Visa, Mastercard, American Express, Discover, Diner's Club, JCB, PayPal, and the Coach gift card. Orders paid for by check or with a merchandise credit may be mailed in. When paying by check, please be sure to allow time for check clearance.