Product Repair, Bag Repair, Leather Repair Information from Coach

REPAIRS

REPAIR POLICY
Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us. We invite you to bring your item back to one of our Coach Retail stores (click here for locations) or ship your item to Coach by insured traceable means, such as UPS insured or insured mail. Please send to:

C O A C H
Attn: Repairs
One Coach Way
Jacksonville, Florida 32218

Please include a note with your address, daytime phone number, email address and instructions, or use our Repair Service Request Form, which you can print out and send in to Coach along with your repair.

SUNWEAR REPAIRS
Coach sunglasses are protected from the date of purchase by a Coach Sunwear two-year limited warranty. If the Sunwear proves to be defective in material or workmanship under normal use anytime within the first two (2) years, we will repair or replace the Coach Sunwear.

For Sunwear repairs on product outside the two year warranty or damage other than quality, some repairs may be available for a fee. Complete the Sunwear Repair Service Request form and send to the address listed along with a $10.00 shipping and handling fee.

For additional questions or further information, contact us at 1-800-444-3611 or email us at Repairs@coach.com.

WATCH REPAIRS
Coach timepieces are protected from the date of purchase by a Coach Watch two-year limited warranty. Watches must be purchased from an Authorized Coach Watch Dealer, as evidenced by a valid warranty card and proof of purchase. In the event of any defect (within the first two years) in material or workmanship to the watch movement or flaking and peeling, send the timepiece to the address listed below and include a Watch Repair Service Request form.

MGI
109 State Street
Moonachie, NJ 07074

For repair of Watches outside the two year limited warranty period, contact MGI directly at 1-800-796-7103 for repair options.

For additional questions or further information, contact us at 1-800-444-3611 or email Repairs@coach.com.

DOES COACH OFFER A REPAIR SERVICE FOR CUSTOMERS RESIDING OUTSIDE THE UNITED STATES AND CANADA?
At this time, we are unable to offer repair service for our customers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request.

IS THERE A CHARGE TO HAVE A COACH ITEM REPAIRED?
We offer a one year warranty on our handbags, briefcases and small leather goods. Please see our Repair Policy.

Should your item fall outside the one-year repair policy, we offer a repair service for some of our products. There is a $20 evaluation and processing fee for each item submitted for repair. Please call 1-800-444-3611 or email Repairs@coach.com for more information.

HOW LONG DOES IT TAKE TO HAVE A COACH ITEM REPAIRED?
Our repair process takes four to six weeks from the time we receive your product.

THE TURNLOCK CLOSURE ON MY HANDBAG NEEDS REPLACING. IS THAT SOMETHING I CAN DO MYSELF?
In many cases we can send you a new turnlock with instructions for replacement. Please call 1-888-262-6224 or email Repairs@coach.com for more information.

CAN I SEND MY BAG TO COACH FOR CLEANING?
While we do not offer a cleaner or refurbishing service, we do offer Coach Product Care (Leather Cleaner, Leather Moisturizer and Fabric Cleaner) to be used on many of our products. Please refer to the Product Care Card that you received with your item or call 1-800-444-3611 with any questions.