Repairs

Does Coach offer a repair service?
Coach products are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your item should require repair, we offer a repair service for many of our products. There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair. Please be sure to ship your item by insured, traceable means, such as UPS insured or insured mail. Please send to:
C O A C H
Attn: Repairs
One Coach Way
Jacksonville, Florida 32218

Be sure to include a note with your address, daytime phone number, email address and instructions, or use our Repair Service Request Form which you may print and send in to Coach along with your repair.

Click here to view a Watch Repair Service Request form

Click here to view a Sunwear Repair Service Request form

Repairs to Coach eyewear (due to customer cause) which are not covered by the warranty, are available as follows:

Lens (pair) $30 (includes postage)
Front of frames $80 (includes postage)
Sides of frames (temples) (pair) $80 (includes postage)

No-charge repairs which require a $20 shipping and handling charge, are as follows:

Temple Screws
Eyewire Screws (Metal Frames)
Nosepads Screws (Metal Frames)
Temple Tip Covers

Does Coach offer a repair service for consumers residing outside the United States and Canada?
At this time, we are unable to offer repair service for our consumers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request. A listing of our International Coach locations can be found by accessing our Store Locator

Is there a charge to have a Coach item repaired?
There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair.

What are the time estimates to process a refund, exchange or repair?
Please allow a processing time of two to three weeks for refunds and exchanges. Our repair process takes four to six weeks from the time we receive your product before it is shipped back to you.

The turnlock closure on my handbag needs replacing. Is that something I can do myself?
We can send you a new turnlock with instructions for replacement. Please call 1-888-262-6224 for more information.

Can I send my bag to Coach for cleaning?
Unfortunately, we do not offer a cleaning or refurbishing service. We do offer a Coach Leather Cleaner and Moisturizer Set for our Classic Collection.