Security & Privacy
Thank you for visiting www.coach.com (our “Website”), which is owned and operated by Coach, Inc. and its affiliated companies (collectively “Coach”).
By submitting your PII to Coach, you are agreeing that Coach may collect, store, use, disclose and destroy it in accordance with this policy. In this policy, we refer to the companies in our corporate group as "Coach", "we", or "us". We value every customer, prospective employee and employee and want you to trust our business and privacy practices. If you have any questions about the content of this policy, we encourage you to contact us as outlined below.
Personal Information We Collect from You
For purposes of this policy "personal information" / “personally identifiable information” / “PII” means any information by which you can be identified, including your name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services.
We collect PII from you only when you voluntarily provide us with this information. Some examples of the manner in which we collect your PII include when you place an order through our Website or in our stores, register your Coach product after purchase, register an online account on the Website, set up a wish list, gift reminders, or address book entries, enter a contest, take a survey, contact us with a comment or question, request a catalog, sign up either online or in-store to receive emails or marketing communication about our Coach products and services, request to receive investor alerts, or apply for a job with Coach. Some of these methods of data collection are further outlined below.
A. Website Registration
To register on our Website, you must complete the registration process by providing PII, such as your name, address, email, telephone number or mobile phone number, as well as information relating to what you would like to receive from us. If you choose to register, you will be asked to choose a user name and password. You have the right to unsubscribe at any time and the manner in which this can be done is explained further once you have accessed your account.
B. Shopping with Coach
If you make a purchase from Coach, we obtain PII from you relating to the order. This may be done either online or in-store. The PII collected by Coach varies depending on the location and manner of your purchase, but it will generally include your billing, shipping and payment information. In addition to using this PII to fulfil your order, we also retain order information to better serve you on future purchases. Should you opt in to receive marketing communication from us we may also use this PII to contact you in connection with other Coach products or services that we believe may be of interest to you. Again, you may unsubscribe from marketing communication at any time. If you receive your marketing by email, each email will have a single click unsubscribe button at the bottom.
C. Employment Applications
If you apply for a job with Coach, PII requested may include your qualifications for the position, your education, applicable licenses or certifications, prior job history, references, and any other information that you may choose to include about yourself. If you are accepted for employment, we will, of course, collect other relevant PII from you and include it in your personnel file with that collected during the application process. The PII that will be collected for purposes of your employment includes your Social Security number.
D. Marketing Communications
If you choose to sign up for email communications either while browsing the Website or during one of your store visits, you must submit certain basic information during the registration process, this will include your name and email address. This PII is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.
While visiting certain portions of the Website, you may be given the opportunity to provide feedback regarding various Coach products or you may be given opportunities to rate Coach products and to publicly ask and answer questions pertaining to Coach products. In order to fully participate in these portions of the Website, you will be asked to provide your name and email address, as well as a created online username which will be publicly linked to your product ratings, questions, answers and other comments. Coach retains this additional PII, if provided, and uses it to help us better understand and respond to the collective feedback we receive. We may also invite you to participate in a survey or poll such as providing feedback on our Website site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey or poll.
For any PII that we collect, Coach becomes the owner and data controller of that information.
F. Cookies and Web Tracking Techniques
We use third party advertising companies to serve advertisements on other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Website and other web sites. These selected companies also provide this information to us which we use for marketing purposes.
Coach also works with a third party vendor, Omniture to analyze web users browsing patterns on our Website. Omniture may place cookies on your computer to receive information about your browsing and purchasing activity on the Website, and help us to provide you with a more personalized shopping experience.
G. Social Media Platforms
When you visit one of Coachs pages on a third party social networking platform such as Facebook, Pinterest, YouTube or Twitter, you may encounter social media plugins such as Facebook “Like”, Tweets, Pinterest “Pin” buttons, etc. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.
Coachs Use of Your Personal Information
We use PII collected from you the following purposes:
- for the specific purpose for which it was provided by you;
- to improve the content, appearance and utility of our website or stores;
- to understand your needs and preferences in relation to Coach;
- to develop, market, sell or provide products and services;
- to conduct surveys, research and evaluations;
- to manage and develop our business and operations, administer accounts, and collect and process payments;
- to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
- as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
- if you submit a resume, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
We may combine information you provide to us from multiple sources and with information from third parties including demographic or public information.
Coachs Sharing of Your Personal Information
We may share your PII with our subsidiaries or affiliated companies, including those located in other countries. We also may share your PII with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Website activity, serve Website content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your PII to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your PII for any purpose other than to provide the services that Coach has contracted from them. We also must always reserve the right to disclose PII about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of the Company or its affiliates or third parties.
www.coach.com is primarily intended for residents of the U.S. If you happen to live in another country and use www.coach.com, any data collected about you with respect to your use of our Website will be transferred to the U.S. Please note that there may be different standards that apply to how your data is used and protected than the standards in place in your country.
Coach never sells any PII that you provide to us for use by any third party. However, from time to time, we may provide aggregate (statistical) anonymized information about our customers, sales, online traffic patterns and related information to reputable third parties who help us improve our business and services. These statistics do not include PII.
Promotions and Third Parties
From time to time, Coach may run promotions offering special deals, coupons, discounts, chances to win contests, and other prizes. These promotions may necessitate the involvement of third parties. In order to participate in these promotions, Coach may require certain basic information about you, such as your name, email address, physical address, and age. This and other required information may be stored by Coach in order to help us better understand how we can design and market our products for you and others. This information may also be shared with third-party promotional partners involved in the specific promotion for which you signed-up. Unless otherwise stated in the terms and conditions of the promotion, your participation is not an automatic opt-in to receive marketing materials from Coach.
Safe Harbor Certification
Coach has self-certified to a privacy program called Safe Harbor Certification that is co-sponsored by the U.S. Department of Commerce and the European Commission. This program covers personal data of residents of the European Union and Switzerland to the extent that the data is transferred to or accessible by Coach companies in the United States. Coach has voluntarily agreed to adhere to seven Safe Harbor privacy and security principles, as well as the ancillary obligations of the program. The seven Safe Harbor Principles that Coach has certified to uphold are: Notice, Choice (Consent), Onward Transfer, Access, Data Integrity, Security and Enforcement. You can learn more about the Safe Harbor program and the requirements that Coach must uphold as well as view our Safe Harbor certification form here: www.export.gov/safeharbor.
Your Information — Your Rights
A. Right to Unsubscribe
You have the right to unsubscribe from receiving marketing emails from Coach, as well as the right to unsubscribe from any of the programs that we offer. You can unsubscribe by clicking on the unsubscribe link at the bottom of any Coach email that you receive, or by emailing us at email@example.com with your request, or by calling customer care at (800) 444-3611, or by clicking here.
Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
B. Update, Modify or Correct Your Information
Please note that we will likely require additional information from you in order to honor your request, such as to ensure proper authentication or to verify the business branch of Coach to which the information was provided.
C. Safeguarding Your Information
Coach follows applicable laws and requirements to protect and safeguard your PII. We have adopted physical, electronic, and administrative safeguards that are designed to protect your PII, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.
For example, when you provide place on order on our Website, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with Coach.
We evaluate our privacy safeguards on an ongoing basis to help minimize risks from new security threats as they become known. Although we have implemented the above security measures, we note that 100% guaranteed security is not possible for any company.
Questions or Concerns
As stated above, we welcome your queries concerning the protection and correction of your personal data. If you have any questions or concerns about any of Coachs practices in respect of PII please do contact us at:
Email: firstname.lastname@example.org, or
Coach Customer Care
One Coach Way
Jacksonville, Florida 32218
1-800-444-3611 or 1-904-741-3090
M-F 8 am - 11 pm EST
Sat 9 am - 7 pm EST
Sun 11 am - 7 pm EST
When contacting us, please be sure to provide us with your a correct contact information in order to be sure we handle your request correctly.
Following any incidence of communication from you to Coach some of your PII may be retained for a period of time for financial, legal or technical reasons.
Our Commitment to Children's Privacy
This Website is not intended for use by children under the age of 13. Coach adheres to the Children's Online Privacy Protection Act and we do not knowingly register or otherwise collect personally identifiable information from any child under the age of 13 without the prior verifiable consent of the child's parent or guardian.
Updated: March 10, 2016