Coach leather care and repairs

When we say “crafted to last,” we mean it. We offer a range of repair services and complimentary lifetime leather care—unique to our brand—making sure our products can be enjoyed not just in the moment, but for generations. Our Coach (Re)Loved and Repair Workshop is a unique facility run by specialized craftspeople who know and love our bags as much as our customers do—in fact, many of our craftspeople have been with us for decades. Over the past three years, our leather craftspeople have repaired more than 260,000 bags globally for our customers, continuing to keep our more than 80-year heritage in leathercraft alive.

Coach Upcrafted

We love the way every Coach bag develops its own character as it is worn, loved and handed down. As part of our Coach (Re)Loved program, we celebrate this journey by inviting our design team and craftspeople to get creative with pre-loved items. Each Upcrafted piece is a labor of love, thoughtfully transformed through ingenious repairs, embellishments and interventions into a one-of-a-kind style with its own unique personality. It’s a considered and bespoke process, completed entirely by hand, resulting in new, never-to-be-repeated styles ready to be treasured anew.

Coach Remade

Sadly, sometimes a bag is too damaged to be repaired. But that doesn’t mean its life is over. With Coach Remade, our craftspeople deconstruct and creatively use the materials from pre-owned, unrepairable bags to create other beautiful things, such as our Rexy dinosaur puzzles and small leathergoods like pouches.

Coach Restored and Vintage

Icons never go out of style. That’s why, as part of our Coach (Re)Loved program, we ask our expert craftspeople to restore timeless pre-loved Coach pieces to their former beauty. Whether it’s a Restored style from a recent season or a Vintage gem from the ’60s, each one of these pieces is carefully authenticated by us and meticulously rejuvenated by hand. Vintage styles receive special attention from our master restorer in a multi-step process that takes many days for each bag. Once the item is in beautiful condition, we offer it up for sale so it can be enjoyed by a new owner (like you).

Coach (Re)Loved Exchange

Help us to reduce waste and help yourself to something new. As part of our commitment to keeping our products out of landfill, we’ll exchange your eligible pre-loved Coach bag for credit that you can put towards a new purchase through Coach (Re)Loved Exchange, available at all of our North America Retail stores as well as select stores in the UK and Japan. We’ll then pass your bag to our craftspeople, who will put skill and imagination to work to give it a second life.

Craft apprenticeship programs

Our Coach (Re)Loved program is a true labor of love, powered by the passion and ingenuity of our craftspeople. If this sounds like something you’d like to be a part of, you can learn more about joining our craft apprenticeship programs—and helping to shape a new, more circular future for fashion—via the link below.