Product Care & Repairs

Coach care products are available in Coach Retail locations and online. Please click here to find Coach cleaners and moisturizers.



Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time frame, repairs are on us. We invite you to bring your item back to one of our Coach Retail stores (click here for locations) or ship your item to Coach by insured traceable means, such as UPS insured or insured mail. Please send to:

COACH 
Attn: Returns 
One Coach Way 
Jacksonville, Florida 32218

Please include a note with your address, daytime phone number, email address and instructions,
or use our Repair Service Request Form, which you can print out and send in to Coach along with your repair.

 
Coach sunglasses are protected from the date of purchase by a Coach Sunwear Three-year limited warranty.  If the Sunwear proves to be defective in material or workmanship under normal use anytime within the first Three (2) years, we will repair or replace the Coach Sunwear.

For Sunwear repairs on product outside the Three year warranty or damage other than quality, some repairs may be available for a fee.  Complete the Sunwear Repair Service Request form and send to the address listed along with a $10.00 shipping and handling fee.

Click here to view a Sunwear Repair Service Request form.

For additional questions or further information, contact us at 1-800-444-3611 or email us at Repairs@coach.com.
Coach timepieces are protected from the date of purchase by a Coach Watch Three-year limited warranty.  Watches must be purchased from an Authorized Coach Watch Dealer, as evidenced by a valid warranty card and proof of purchase.  In the event of any defect (within the first Three years) in material or workmanship to the watch movement or flaking and peeling, send the timepiece to the address listed below and include a Watch Repair Service Request form.

MGI
109 State Street
Moonachie, NJ 07074

For repair of Watches outside the Three year limited warranty period, contact MGI directly at 1-800-796-7103 for repair options.

For additional questions or further information, contact us at 1-800-444-3611 or email Repairs@coach.com.

To preserve the finish on your sterling silver or fashion jewelry, always store it in a Coach jewelry pouch. Always remove your jewelry before swimming, showering or bathing or cleaning with household chemicals, especially ones containing bleach or ammonia. Be sure to apply hairspray, creams, makeup and fragrance prior to putting on your jewelry.

 
Clean sterling silver items with a silver polishing cloth for the best shine, or use a soft, pure-cotton cloth. To minimize oxidation, store sterling silver in a Coach anti-tarnish felt pouch and avoid exposure to the most common tarnish-causing elements: humidity, salt, wool, rubber bands, oils on your hands and sulfur in the air (often found in urban pollution). Wipe items clean after wearing before returning them to their pouch.

Sterling silver items worn continually will develop a patina—a warm glow with darker areas—as a result of contact with the air and oils in the skin. If you prefer a bright and shiny finish, use polish or a Coach polishing cloth to restore the original shine.
Coach fashion jewelry is plated with gold, palladium and other precious-metal finishes. To keep plated jewelry shiny, wipe it clean frequently with a soft cloth and store it in a Coach felt pouch. Fasten bracelet and necklace clasps before storing to prevent tangling.

To protect the plated finishes, clean them only with a soft cloth. Do not polish them with any type of jewelry cleaner or use treated cloths, cleaning solutions or solvents. Never let plated jewelry come in contact with abrasive creams, toothpaste, brushes, paper towels or tissue paper, as these can scratch the finish.

Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing—moisture leads to tarnish.
Rinse with warm water to remove dust particles. Use non-moisturized liquid soap to clean sunwear. Dry with a maxi-velvet cleaning cloth.
We make our products with various types of fabrics and leathers. Leather can be cleaned and restored with our Coach Cleaner and Moisturizer Set. The signature jacquard fabric can be cleaned with our Coach Signature Fabric Cleaner. We do not suggest the cleaners or moisturizer be used on ink, grease or oil stains. We offer a brush and eraser to clean our suede and Nubuck products.

Sig C Fabric Cleaner:
Directions:
Apply a small amount of cleaner to a clean soft white cloth and rub in gentle circular motions. Wipe away excess with a clean white dampened cloth. Blot dry with a clean white cloth and allow to air dry completely before reuse. For best results, use product sparingly and blot dry completely after cleaning to minimize wetting the surface and to reduce the likelihood of leaving rings. Please use the Sig C Fabric Cleaner as directed by the care card.

Leather Cleaner:
Directions:
To remove dirt, apply a small amount with a clean, soft cloth using circular strokes. Wipe off residue and let dry for 30 minutes. We recommend using Coach Leather Moisturizer after cleaning to enhance the luster. Please use the Coach Leather Cleaner as directed by the care card.

Leather Moisturizer:
Directions:
To remove dirt and condition after cleaning, apply evenly with a clean, soft cloth using circular strokes. Wipe off residue and buff gently to produce a natural luster. Please use the Coach Leather Moisturizer as directed by the care card.
At this time, we are unable to offer repair service for our customers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request.
We offer a one year warranty on our handbags, briefcases and small leather goods. Please see our Repair Policy.

Should your item fall outside the one-year repair policy, we offer a repair service for some of our products. There is a $20 evaluation and processing fee for each item submitted for repair. Please call 1-800-444-3611 or email Repairs@coach.com for more information.
Our repair process takes four to six weeks from the time we receive your product.
In many cases we can send you a new turnlock with instructions for replacement. Please call 1-888-262-6224 or email Repairs@coach.com for more information.
While we do not offer a cleaner or refurbishing service, we do offer Coach Product Care (Leather Cleaner, Leather Moisturizer and Fabric Cleaner) to be used on many of our products. Please refer to the Product Care Card that you received with your item or call 1-800-444-3611 with any questions.
Inventory may still be available after an item has been discontinued. Please call 1-888-262-6224 to check the availability.
Yes! We have many refills for the various leather planners in our collection. Please look at our online refill selection.