Customer Care

More Ways to Shop

Buy Online,
Pick Up In-Store

Skip the lines and wait times. Just choose “Pick Up In Store” before adding a style to your cart, then select a store near you. Once you receive your order confirmation email, please pick up your order within 72 hours. Make sure to bring along your ID and original form of payment.

Can’t make it in? No sweat. Designate an alternate pick-up person by clicking the “Add” button during checkout. Share their contact information, then you’re all set.

START SHOPPING

By appointment.

Call or text your nearest store to book a one-on-one virtual or in-store appointment with a Coach Stylist. Meet our latest arrivals, or get advice on styling, gifts or leather care.

FIND A STORE

Need more help?

Contact your store to learn more.

FIND A STORE

How do we style Coach?

Follow #CoachRetailEmployee to see our home-grown looks.

A little love goes a long way.

Learn how to keep your Coach leather beautiful.

EXPLORE PRODUCT CARE
Give us a call

1-888-262-6224 1-888-262-6224 7am to 1am EST
7 days a week

Send us a text

1-240-448-4442 1-240-448-4442 7am to 1am EST
7 days a week

Chat Support

Monday-Sunday 24/7

Contact us

Leave us a message here.

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