Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Wednesday, November 1 2023 through Sunday, December 16, 2023 can be returned through Monday, January 15, 2024.
If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Coach Retail store. Exchanges for Footwear and Apparel items may be initiated online. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.
All exchanges are subject to inventory availability and adherence to our returns policy. Original items must be unworn, unused and include all tags, parts and accessories. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable. All customized orders and clearance items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.
As always, thank you for shopping at Coach. If you need more assistance, please contact Client Services and we will be happy to help you find your perfect fit.