Fill out the exchange form included in your order and include it in your package. You can obtain your prepaid shipping label by initiating your return online here and choosing the “Ship by UPS” option. Print out your shipping label, attach it to your box, and drop it at your nearest UPS location. Your exchange will be processed within 5-7 days of receipt.

CSI Returns
One Coach Way
Jacksonville, FL 32218

As always, thank you for shopping with Coach. If you need more assistance, please contact Customer Care and we will be happy to help you find your perfect fit.