Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Friday, October 1, 2021 through Saturday, December 18, 2021 can be returned through Monday, January 17, 2022.

We want you to love your Coach product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Retail store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.)

Purchases made via PayPal, Klarna, or other third-party payment processors may be returned by mail for a refund to the original account or to a Coach Retail store for store credit.

Regular Price 30 Days
Customized items (Coach Create or monogrammed items and cut-to-size belts) Final Sale
Made To Order Final Sale
Leather Care Products Final Sale
Fragrances Final Sale

We’re sorry, but customized items & Made to Orders cannot be returned or exchanged. This includes Coach Create or monogrammed items and cut-to-size belts. If you’re not satisfied with your customized Coach Create piece, however, bring it to a Coach store with customization services and our craftsmen will switch out your embellishments for free.

Once your return is received, it could take up to 12-14 days for it to be processed.

For Exchanges, please click here.