Navigation

Repair Services

Coach products are handcrafted from the finest materials to ensure satisfaction and service. We offer a one year warranty on our handbags, briefcases and small leather goods. For any manufacturing defects within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees.

We invite you to bring your item into one of our Coach Retail stores (click here for locations) for a repair assessment. If unable to visit a Coach store, you may ship your item to Coach for repair assessment. We recommend shipping by insured traceable means, such as UPS or insured mail. Please send to:

COACH 
Attn: Repairs 
410 Commerce Blvd. 
Carlstadt, NJ 07072

Please include a note with your address, daytime phone number, email address and specifics about the requested repair or use our Repair Service Request Form, which you can print out and send to Coach along with your repair item.
Coach sunglasses are protected from the date of purchase by a Coach Sunglass two-year limited warranty. If the Sunglasses prove to be defective in material or workmanship under normal use anytime within the first two (2) years, we will repair or replace the Coach Sunglasses.

For Sunglass repairs on product outside the two-year warranty or damage other than quality, the manufacture, Luxottica, may offer repairs for a fee. Complete the Sunglass Repair Service Request form and email the completed form with a scanned copy of the receipt to Coachstoreservice@luxotticaretail.com. Including photos of the sunglasses will help Luxottica assess the nature of the repair and parts required. Once evaluated, Luxottica may request your Sunglasses be sent to their repairs department address, listed on the form. A non-refundable processing fee of $15.00 will be applied for each pair of sunglasses. Completed repairs can only be shipped to a US shipping address. If you are near a Coach retail store, Coach would be happy to facilitate this process for you. Click here for store locations.

Click here to access the Sunglass Repair Service Request form.

For additional questions or further information, contact Luxottica at 1-800-343-5594 (Monday - Friday 9:00am - 5:30pm EST), or Coach Consumer Service at 1-800-444-3611 or email us at Repairs@coach.com.
Coach timepieces are protected from the date of purchase by a Coach Watch Two-year limited warranty.  Watches must be purchased from an Authorized Coach Watch Dealer, as evidenced by a valid warranty card and proof of purchase.  In the event of any defect (within the first Two years) in material or workmanship to the watch movement or flaking and peeling, send the timepiece to the address listed below and include a Watch Repair Service Request form.

MGI
109 State Street
Moonachie, NJ 07074

For repair of Watches outside the Two year limited warranty period, contact MGI directly at 1-800-796-7103 for repair options.

For additional questions or further information, contact us at 1-800-444-3611 or email Repairs@coach.com.
At this time, we are unable to offer repair service for our customers who reside outside the United States and Canada.
Please contact your local Coach Store for assistance with your repair request.
We offer a one year warranty on our handbags, briefcases and small leather goods.
Beyond the warranty period, we offer repair services for some of our products at set fees. Please see our .
Please call 1-800-444-3611 or email Repairs@coach.com for more information.
Our repair process for Coach items shipped to us from within the United States takes four to six weeks from the time we receive your product. Repair items shipped to us from Canada takes six to eight weeks from the time we receive your product.
In many cases we can send you a new turnlock with instructions for replacement.
Please call 1-888-262-6224 or email Repairs@coach.com for more information.