What’s in Store
Keeping everyone safe and connected is still our top priority—here are a few of the things we’ll be doing differently when we reopen stores:
- For the safety of all, we’ll be operating at reduced hours and practicing social distancing.
- We’ll be monitoring the health of our store employees—for their safety and yours.
- We’ll accept all forms of contactless payment* at checkout, so you can keep it hands-free.
- We’ll be offering one-on-one shopping appointments with store associates during non-operating hours (in case you need a little styling advice).
- Questions? Call your local store to learn more.
*Refunds for Apple Pay and Samsung Pay will be in the form of a merchandise card.
Coach to Go FAQ
How Does “Coach to Go” Work?
- If your local store is offering pickup services, call ahead to place your order.
How Does the Checkout Process Work?
- Simply provide your credit card information over the phone—a store associate will place your order and follow up with an estimated pickup time.
Do You Still Offer Customization Services?
- Yes, we still offer monogramming and customization services. Be sure to ask a store associate how to personalize your Coach product(s).
I’m Ordering a Gift. Can You Wrap It?
- Yes, just let us know that it’s a gift—we’ll wrap it up with a box and ribbon so it’s ready to give.
How Do I Pick Up My Order?
- After you place your order, a store associate will call or text you when your item is ready for pickup with specific instructions on where to meet.
- Let the store associate know when you arrive.
- The store associate will check your ID and original form of payment before they drop off your package or place it in the trunk of your car.
- Note: if you don’t pick up your order within 48 hours, your order will be cancelled and your credit card will not be charged.
Virtual Shopping Appointments
Need a little help? Call to schedule a virtual shopping appointment with one of our store associates—they’ll show you our latest arrivals and help you find something that’s just your style.
