These Terms of Use are effective as of March 18, 2026.
IMPORTANT: THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. PLEASE REVIEW SECTION 11 (DISPUTE RESOLUTION) FOR DETAILS.
These Terms of Use (or "Terms") govern your use of www.coach.com and related sites. These Terms are comprised of all sections on this page, including the Coachtopia Passport and NFC Terms of Use. Tapestry, Inc. is the owner of the Coach brand (inclusive of Coach Outlet and Coachtopia) ("Coach"). Coach owns www.coach.com and ca.coach.com (collectively, the "Site").
These Terms govern the Site and all sites of Coach affiliates. By using the Site, you expressly accept and agree to abide by all provisions set forth herein. Do not use the Site if you do not accept and agree to the Terms. The Site is not intended for children under the age of 13. Unless otherwise referenced herein, any reference to "Coach" shall include Coach, Coach Outlet and Coachtopia. If any material on the Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and Coach asks that you not use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
Coach may change, modify, add, or remove portions of these Terms at any time. You should check the Terms periodically for changes. Coach may notify you of these changes by email, by posting a notice on the Site, or by other reasonable means. Any changes to these Terms are effective upon their posting to the Site.
You also may be subject to additional terms of use that are applicable to certain parts of the Site. Coach may terminate these Terms and deny you access to the Site at any time, immediately and without notice, if in Coach's sole discretion you fail to comply with any provision of these Terms.
You may create a Coach account. A Coach account contains information allowing you to track your Coach purchases, store preferred shipping addresses, name, email(s), payment methods and other information. To create or access your account visit https://www.coach.com/account-login. You are not required to be opted-in to receive Coach marketing emails or SMS to open a Coach account. You are responsible for maintaining the confidentiality of your account login credentials. You agree to notify Coach immediately of any unauthorized use of your account or any other breach of security. Coach will not be liable for any loss or damage arising from your failure to comply with this provision. Coach is not under any obligation to verify the actual identity or authority of any person using your Coach account. Coach reserves the right, in its sole discretion and without notice to you, to suspend or terminate your Coach account or to restrict your access to all or part of the Site for any reason.
Purchases (online or in store) linked to the email address you used to open your Coach account will be viewable in your transaction history in your account. Purchases made prior to opening a Coach account may not appear in your transaction history. To update or close your Coach account, contact Customer Care (see https://www.coach.com/contact-us for contact details). Coach accounts that are closed are not deleted. If you wish to delete your Coach account or exercise your right to deletion of personal identifiable information under the California Consumer Privacy Act of 2018 as amended by the California Consumer Privacy Rights Act of 2020 ("CCPA"), or any other applicable privacy law, please contact the Tapestry Privacy Team by sending an email to privacy@tapestry.com.
Coach implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and Coach cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
You can sign-up to receive marketing emails or text messages from the Coach brand (inclusive of Coach Outlet and Coachtopia) by providing your email address and/or phone number on the Site or in a store. By providing your email and/or phone number you are consenting to receive automated, recurring marketing or promotional messages. Your explicit consent may be required to receive SMS marketing in some jurisdictions. Message frequency varies and for SMS, message and data rates may apply. If you wish to unsubscribe from such marketing, you must click the unsubscribe link within any marketing email received from Coach, reply "STOP" to any SMS message or visit https://www.coach.com/emailpreferences.
Product and Pricing Information. The information on this Site does not constitute a binding offer to sell products described on the Site. Coach reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Although Coach has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user and Coach cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Quantities are limited and while supplies last. Coach limits the number of units per style allowed for purchase per customer per transaction. This quota is at Coach's discretion and is subject to change. Please see the "Order Information" section of the FAQs for the current maximum units (https://www.coach.com/support/customer-care-faq). Coach is not responsible for typographical errors regarding price or any other matter. Subject to the foregoing, the prices displayed on www.coach.com are quoted in U.S. dollars and are effective only for United States purchases and the prices displayed on ca.coach.com are quoted in CAD dollars and are effective only for Canada purchases. Purchases are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling. Purchase requests to addresses outside the United States and Canada cannot be filled. For additional information regarding shipping details and fees, returns, exchanges, and payment options visit the Customer Care section of the Site.
Promotional Offers and Coupons. From time to time, Coach may offer promotional discounts, coupons, or other special offers. Unless otherwise stated, promotional offers: (a) cannot be combined with other offers or discounts; (b) are valid only for a limited time as specified; (c) are non-transferable and have no cash value; (d) may be limited to one per customer or household; and (e) may be subject to minimum purchase requirements. Coach reserves the right to modify or cancel any promotional offer at any time without notice and to refuse to honor any promotion that Coach reasonably believes has been obtained through fraud or misrepresentation.
Gift Cards. Coach reserves the right to refuse to send or transmit gift cards, including e-gift cards that contain vulgar, obscene, abusive, profane or otherwise offensive language. Gift cards are not redeemable for cash except where and to the extent required by law. Promotional discounts do not apply to gift card purchases.
Coach owns or has rights to all the wallpaper, icons, characters, artwork, images, graphics, music, text, software and other content of the Site (the "Content"), and all HTML, CGI and other code and scripts in any format used to implement the Site (the "Code"). The Content and Code of the Site are protected by copyright. You may not copy, modify, upload, download, transmit, re-publish, display for redistribution to third parties for commercial purposes, or otherwise distribute any Code or Content from the Site without the prior written agreement of Coach. All names, logos and trademarks which appear on the Site are the property of Coach or are used by Coach under license. You may not use any of the foregoing for any purpose without the prior express written permission of Coach, including using the Content in connection with any artificial intelligence or machine learning system. Your failure to comply with these Terms will constitute breach of contract and will violate Coach's copyright, trademark and other proprietary and industrial property rights. You may print in hard copy portions of this website with the sole intent of placing an order with Coach or for keeping store location, hours or phone number information. The use of any such material for any other reason, on any other website, or the modification, distribution, or republication of this material without prior written permission from Coach is strictly prohibited.
Except as expressly provided in these Terms, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or other proprietary or industrial right of Coach, its affiliates or any third party.
The Site is available only for your personal, non-commercial use, which shall be limited to viewing the Site, providing information to the Site, downloading product information for your personal review, and for the purchase of products for personal use. Any commercial use or resale of the Site or its contents is strictly prohibited without the prior written consent of Coach.
By accessing or using this Site, you agree to comply with all applicable laws and regulations and to refrain from engaging in any prohibited activities, including but not limited to: (a) Engaging in fraudulent, deceptive, or misleading activities, including impersonating any person or entity or misrepresenting your affiliation with any person or entity; (b) Harassing, threatening, abusing, or otherwise harming other users, Site staff, or third parties; (c) Using the Site for any unlawful purpose or to promote illegal activities; (d) Interfering with or disrupting the operation of the Site, its servers, or networks connected to the site, including transmitting any viruses, malware, or other harmful code; (e) Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site, whether through hacking, password mining, or any other means; (f) Misusing Site features, including but not limited to posting unauthorized commercial communications, spamming, or collecting information about other users without their consent; (g) Uploading, posting, or transmitting any content that is unlawful, infringing, defamatory, obscene, or otherwise objectionable; and (h) Engaging in any activity that could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the Site.
Coach reserves the right to investigate and take appropriate legal action against anyone who, in Coach's sole discretion, violates these provisions, including terminating accounts and reporting such activities to law enforcement authorities.
NOTE: THIS SECTION DOES NOT APPLY TO PERSONAL DATA SUPPLIED BY YOU TO THE SITE, SUCH AS YOUR NAME, ADDRESS, E-MAIL ADDRESS, TELEPHONE NUMBER AND THE LIKE. PLEASE SEE OUR COACH PRIVACY POLICY, AVAILABLE AT HTTPS://WWW.COACH.COM/SUPPORT/PRIVACY-POLICY, FOR INFORMATION REGARDING OUR TREATMENT OF PERSONAL DATA.
If you respond to Coach with any information or post a product review on the Site, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall NOT be deemed confidential. All such submissions shall be deemed the property of Coach, and your submission of information shall constitute an assignment to Coach of all worldwide rights, titles and interests in such information. Coach will not be liable for any use or disclosure of such information. Coach will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Coach will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
Coach welcomes your comments and suggestions on its Site and products, but Coach does not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, redesigning, modifying, manufacturing or marketing its products or any new products. By submitting information, you warrant that Coach may publish such information, use it as part of its operations, and incorporate its concepts in Coach products without liability.
Third Party Services and Content. Coach may use third party service providers to assist in the operation of the Site and delivery of products, including payment processing, shipping, and customer service. Your interactions with these providers may be subject to their own terms and privacy policies.
The Site may contain links to, or content from, third party websites, services, or resources that are not owned or controlled by Coach. You acknowledge and agree that Coach is not responsible or liable for the availability, accuracy, content, or practices of any third party websites or resources. Your use of such third party services and content is at your own risk and subject to the terms and policies of those third parties. Coach disclaims all liability arising from your use of or reliance on any third party services or content. It is your responsibility to review and comply with any applicable third party terms and conditions.
Artificial Intelligence and Machine Learning Technologies. The Site may include features, services, or content that are powered by, generated by, or facilitated through artificial intelligence ("AI") or machine learning ("ML") technologies. These AI/ML-enabled features may include, but are not limited to, product recommendations, search functionality, virtual try-on or styling tools, chatbots or virtual assistants, personalized content, and image or text generation. Certain AI/ML features may process data you provide to the Site, including browsing behavior, purchase history, preferences, and other information described in our Privacy Policy. For detailed information about how your personal data is collected, used, and processed in connection with AI/ML technologies, please refer to our Privacy Policy available at https://www.coach.com/support/privacy-policy. AI/ML technologies are evolving and may produce results that are inaccurate, incomplete, or not suited to your particular circumstances. Coach does not guarantee the accuracy, reliability, or suitability of any AI-generated content, recommendations, or outputs. You should not rely solely on AI-generated information for purchasing decisions or any other purpose. Coach is not liable for any errors, omissions, or consequences arising from the use of AI/ML features on the Site. Coach endeavors to comply with applicable laws and regulations governing the use and disclosure of AI/ML technologies, including without limitation, applicable U.S. state laws and Canadian provincial laws regarding automated decision-making and AI transparency. Coach reserves the right to update this section as regulatory requirements evolve.
Coach publishes information on its Site as a convenience to its visitors. While Coach attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Coach reserves the right to make corrections and changes to the Site at any time without notice. The Coach products described on the Site may not be available in your region or at all retail locations. Coach does not claim that the information on the Site is appropriate to your jurisdiction or that the products described on the Site will be available for purchase in all jurisdictions.
Coach operates the Site from the United States. It is possible that some software that may be downloaded from the Site is subject to government export control or other restrictions. By visiting and using our Site, you acknowledge these restrictions and agree that you are not subject to them. You assume all responsibility and risk with respect to your use of the Site.
To the maximum extent allowable by law, Coach disclaims all warranties, representations and endorsements, express or implied, with regard to information accessed from or via the Site, including, but not limited to, all express and implied warranties, such as warranty of title, merchantability, non-infringement and fitness for a particular purpose. Coach does not warrant that the Site is free of computer viruses, bugs or other harmful components. Coach does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected or corrected. Coach does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the Site. Coach does not have any duty to update the Site or modify its Content or Code, and to the maximum extent allowable by law, Coach shall not be liable for its failure to update such information. It is your responsibility to verify any information contained on the Site before relying upon it.
Coach makes no warranties of any kind regarding any non-Coach websites to which you may be directed or hyperlinked from the Site. Hyperlinks are included solely for your convenience, and Coach makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-Coach sites.
IN NO EVENT SHALL COACH, ITS AFFILIATES OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE SITE, OR THE USE OF, OR THE INABILITY TO USE, THE SITE OR ANY PROGRAM OR FEATURE THEREOF. THE FOREGOING LIMITATION OF LIABILITY ONLY APPLIES TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Coach reserves the right to withdraw access to the Site or to revise the services and products described on the Site at any time without notice.
To the maximum extent allowable by law, you agree to indemnify, defend and hold harmless Coach and its affiliates and its and their officers, directors, attorneys, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Site and any violation of these Terms. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Coach reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Coach in the defense of such matter.
Governing Law. To the extent any action relating to the use of the Site, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) or any transaction with Coach is not required to be arbitrated or filed in small claims court in accordance with the Arbitration Agreement, any dispute arising out of, or relating to such action shall be filed in a court of competent jurisdiction in New York and governed by and construed in accordance with the internal laws of the State of New York, without giving effect to any choice or conflict of law provision. For customers using the Site in California - Under California Civil Code Section 1789.3, California users of online services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210. For customers using the Site in New Jersey - The sections on indemnification and limitation of liability do not apply to New Jersey residents to the extent that New Jersey's Truth-in-Consumer Contract, Warranty, and Notice Act (N.J.S.A. §§ 56:12-14 to 56:12-18) prohibits such application.
Informal Dispute Resolution. We try to address any disputes without the need to initiate a formal legal case. You agree that prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve it informally, including having at least one telephone or videoconference conversation between you, personally, and us. To initiate this good faith effort to informally resolve a dispute you agree to notify us in writing by email at TapestryLegal@Tapestry.com, of the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute. Within the sixty (60) days following our receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call or videoconference with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within that sixty (60) days (which period can be extended by agreement of the parties), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to commencing an arbitration. You and we agree to toll any applicable statute of limitations and filing fee deadlines while the parties engage in this informal dispute resolution process from the date we receive your notice to the date an arbitration is commenced or the conclusion of the 60-day period described above, whichever is sooner. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.
Arbitration Agreement & Waiver of Certain Rights. You and Coach agree that, except as set forth below, we will resolve any controversies, claims, counterclaims, or other disputes between you and Coach or you and a third-party agent of Coach (a "Claim") through final and binding arbitration instead of through court proceedings in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA Rules"). This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law or in arbitration prior to the date you agreed to these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. You and we hereby waive any right to a jury trial of any Claim. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. A court of competent jurisdiction has exclusive authority to determine the existence, scope, and validity of the arbitration agreement and the arbitrability of any claim or counterclaim, including, without limitation, whether any conditions precedent to the commencement of an arbitration have been completely satisfied and any objections with respect to any of the foregoing.
To begin an arbitration proceeding, after the completion of the Informal Dispute Resolution process, you must send us an individual letter signed by you requesting arbitration and describing your claim at Tapestry, Inc., 10 Hudson Yards, New York NY 10001, USA, Attention: Chief Legal Officer. This letter must be sent at least ten (10) days before you initiate an arbitration proceeding against us.
Any party to the arbitration may at any time serve an offer of compromise in writing upon any other party to the action. Offers of compromise pursuant to these Terms will be adjudicated and interpreted in accordance with California Code of Civil Procedure section 998.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Coach will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
Notwithstanding the foregoing, if your attorney is paying the administrative costs, filings fees, arbitrator fees, and other associated arbitral costs on your behalf, and your attorneys may recover all or a portion of those fees only if you obtain an award in the arbitration, your attorney must evenly split all costs with us initially. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Coach from seeking action by federal, state, or local government agencies. You and Coach also have the right to bring qualifying claims in small claims court, as defined by the applicable jurisdiction, or transfer qualifying claims to small claims court. Either party may elect that a Claim be filed exclusively in a small claims court of competent jurisdiction by providing notice to the other party. In the event a Claim has already been filed in arbitration, the party who has filed that Claim will, within ten (10) days of receiving such a notice, withdraw their Claim from arbitration. The parties will then proceed with the Claim exclusively in small claims court. A party may apply to any court of competent jurisdiction to enforce the terms of this paragraph. In addition, you and Coach retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions. Any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.
Neither you nor Coach may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. You may not bring Claims in arbitration on a class or representative basis. The arbitrator can decide only your and/or Coach's individual Claims.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a Claim proceeds in court rather than in arbitration, you and Coach each waive any right to a jury trial. No waiver of any provision of this Section of the Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a "public injunction" and any such "public injunction" may be awarded only by a federal or state court. If either party seeks a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party's claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator.
This Arbitration Agreement Section of the Terms will survive the termination of your relationship with Coach.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR TAPESTRY, INC., ITS SUBSIDIARIES OR AFFILIATES WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Mass Arbitration Process Requirements
If twenty-five (25) or more similar claims are asserted against Coach at or around the same time by the same or coordinated counsel or are otherwise coordinated (and your Claim is one such Claim), you understand and agree that the resolution of your Claim might be delayed. You also agree to the following process and application of the AAA Mass Arbitration Supplementary Rules. Twenty (20) claims shall be selected to proceed to individual arbitration proceedings as part of a first batching process, ten (10) of which will be selected by the claimants and ten (10) of which will be selected by Coach. The remaining claims shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of the staged process described herein. If the parties are unable to resolve the remaining claims after the conclusion of the initial twenty (20) proceedings, the parties shall participate in a global mediation session before a retired state or federal court judge, for which Coach will pay the mediator's fee. If the parties are unable to resolve the remaining claims through mediation at this time, then forty (40) claims shall be selected to proceed to individual arbitration proceedings as part of a second batching process, twenty (20) of which will be selected by the claimants and twenty (20) of which will be selected by Coach. (If there are fewer than forty (40) claims remaining, all shall proceed.) The remaining claims shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of the staged process described herein. In any batching process, a single arbitrator shall preside over each proceeding, and only one proceeding may be assigned to each arbitrator unless the parties agree otherwise. If the parties are unable to resolve the remaining claims after the conclusion of the forty (40) proceedings, the parties shall participate in another global mediation session before a retired state or federal court judge, for which Coach will pay the mediator's fee. If the parties are unable to resolve the remaining claims in mediation at this time, this staged process shall continue with no more than one hundred (100) claims proceeding at any time in a staged order that is selected randomly or by the AAA, until all the coordinated claims, including your Claim, are adjudicated or otherwise resolved. At any time during these proceedings, we agree to participate in a global mediation session should your counsel request it in an effort to resolve all remaining claims. Any applicable statute of limitations on your Claims and filing fee deadlines shall be tolled for claims subject to this Section regarding "Mass Arbitration Process Requirements" from the time claims are selected for the first set of batching proceedings until the time your Claim is selected to proceed in arbitration, withdrawn, or otherwise resolved. A court of competent jurisdiction shall have authority to enforce this Section regarding "Mass Arbitration Process Requirements" and, if necessary, to enjoin the filing or prosecution of arbitration demands against Coach. Should a court of competent jurisdiction decline to enforce these "Mass Arbitration Process Requirements," you and we agree that your and our counsel shall engage in good faith and with the assistance of a Process Arbitrator to devise and implement procedures that ensure that arbitration remains efficient and cost-effective for all parties. Either party may engage with the AAA to address reductions in arbitration fees.
Severability. If any provision of the Terms is unlawful, void or unenforceable, the remaining provisions of these Terms will remain in place.
Force Majeure. Coach shall not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is due to causes beyond Coach's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
No Joint Venture. You agree that no joint venture, partnership, employment, or agency relationship exists between Coach and you as a result of these Terms or your use of the Site.
No Waiver. The failure of Coach to exercise or enforce any right, or provision of these Terms, shall not constitute a waiver of such right or provision.
Entire Agreement and Admissibility. These Terms and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and Coach with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the conditions as other business documents and records originally generated and maintained in printed form.
These NFC Terms of Use, together with any other legal terms or technical requirements communicated to you (collectively, the "NFC Terms"), govern your access to and use of a Coachtopia product's digital passport and the near-field communication chip ("NFC") contained in a Coachtopia product. By accessing the NFC, you ("you" or "your") agree to these NFC Terms, and you also agree to the Coach Privacy Policy ("Privacy Policy"), which is available at https://www.coach.com/support/privacy-policy. To the extent that any conflicts exist between the NFC Terms and the Privacy Policy, these NFC Terms will control. These NFC Terms are incorporated into and made part of the Terms.
Certain Coachtopia products may have a cloud-based digital passport to track the lifecycle of the specific Coachtopia product, which you may be able to access through an NFC. Coach is offering the digital passport to provide transparency to you on the product and contain product lifecycle events, such as a repair, trade-in, or recycling. This will allow you to track and see the individual Coachtopia product lifecycle design, materials, and environmental impact. Coach shall, at all times, remain the controller of the information, data, and all other aspects of the passport, and Coach will always have access to and control over the digital passport, and any information or data available or disclosed to you. Coach, in its sole and exclusive discretion and at any time, may stop, cease, pause, or discontinue its offering of or access to the NFC or Coachtopia digital passport to any product.
Certain Coachtopia products contain an NFC (the "NFC Usage"), which is an offering by Tapestry, Inc., and its affiliated entities through the Coach brand ("Coach" or "we") to eligible users in the United States, Canada, the United Kingdom and Singapore that allows users to track the lifecycle of a Coachtopia product and learn about its materials, design, and environmental impact. You represent and warrant that your use of the NFC Usage will be in compliance with the NFC Terms, Terms and all applicable laws.
Customers may choose to connect their Coach account to purchased Coachtopia products that contain an NFC. By connecting a Coach account, Customers receive access to a range of circular services that will help prolong the lifespan of the Coachtopia product, including information on when the Coachtopia product is repaired, restored, reused, and reimagined over multiple lives. A Customer connecting a Coach account to an NFC can view passport details under the tab "My Coachtopia Collection." By connecting your Coach account, you agree to the Terms contained herein and all terms and conditions associated with your Coach account. A "Customer" is an individual who has connected their Coach account to a particular NFC when purchasing an eligible Coachtopia product. Customers from the United States, Canada, the United Kingdom and Singapore who are 18 years or older may participate in the NFC Usage. Certain U.S. states or Canadian provinces may require a higher age of majority to accept the NFC Terms. Coach reserves the right to update the jurisdictions where NFC Usage is available at its discretion. Participation in NFC Usage is free. All information that a Customer provides as part of the NFC Usage must be accurate and truthful. Customer is fully responsible for all activity that occurs under Customer's account or NFC Usage. Customer should update their information within their account settings as needed. If you do not have a Coach account, you can create a Coach account in person at Coach Retail and Outlet stores across the U.S. and Canada or online at https://www.coach.com, https://www.coach.com/shop/coachtopia, https://ca.coach.com, https://ca.coach.com/en/shop/coachtopia, or in the UK at https://uk.coach.com/shop/coachtopia (collectively the "Websites"). All information that is provided as part of the enrollment process must be accurate and truthful. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO READ THESE NFC TERMS. CUSTOMERS WHO DO NOT AGREE TO THE ABOVE SHOULD NOT PARTICIPATE IN NFC USAGE.
For Customers, communication(s) related to important NFC Usage changes, including changes to these NFC Terms, Terms or the Privacy Policy, may be sent to all Customers, regardless of their opt-in or opt-out status for marketing purposes, at the email address provided on Customer's Coach account, as may be updated by Customer from time-to-time. Customer does not need to be opted-in to receive Coach marketing in order to participate in the NFC Usage; however, Customers who are opted-in will receive emails informing them of sales, promotions, and any other marketing material from Coach or Tapestry affiliate brands. If a Customer who is opted-in to receive marketing chooses to terminate their Coach account, Customer will continue to receive marketing materials. If Customer wishes to unsubscribe from all marketing emails from Coach, Customer must click the unsubscribe link within any marketing email received from Coach, visit https://www.coach.com/emailpreferences or reply "STOP" to any SMS message.
Coach collects and processes your personal information in order for you to participate in the NFC Usage. Information about how we collect and use your personal information is provided in our Privacy Policy, available at https://www.coach.com/support/privacy-policy.
Customers may close their Coach account by contacting Customer Care (see https://www.coach.com/contact-us for contact details). Customer accounts that are closed are not deleted. Information and data attached to a specific Coachtopia digital passport will also not be deleted or erased, and Coach shall have the sole and exclusive discretion to control any information contained in a Coachtopia digital passport. If you wish to exercise your right to deletion of personal identifiable information under the California Consumer Privacy Act of 2018 as amended by the California Consumer Privacy Rights Act of 2020 ("CCPA"), or any other applicable privacy law, please contact the Tapestry Privacy Team by sending an email to privacy@tapestry.com.
In the event that Coach determines that you have failed to comply with these NFC Terms, inclusive of the Terms, for example through fraudulent use of the NFC Usage or otherwise engage in deception, fraud, or forgery in relation to the NFC Usage, Coach reserves the right to terminate any NFC Usage or a Customer's Coach account(s). Coach also reserves the right to terminate the accounts of minors who opened accounts.
To the extent any action relating to the NFC Terms, Terms, NFC Usage, or any dispute/claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) or any transaction with Coach is not required to be arbitrated or filed in small claims court in accordance with the Arbitration Agreement, any dispute arising out of, or relating to such action, shall be governed by and construed in accordance with the internal laws of the State of New York, without giving effect to any choice or conflict of law provision.
We try to address any disputes without the need to initiate a formal legal case. You agree that prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve it informally, including having at least one telephone or videoconference conversation between you, personally, and us. To initiate this good faith effort to informally resolve a dispute you agree to notify us in writing by email at TapestryLegal@Tapestry.com, of the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute. Within the sixty (60) days following our receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call or videoconference with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within that sixty (60) days (which period can be extended by agreement of the parties), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to commencing an arbitration. You and we agree to toll any applicable statute of limitations and filing fee deadlines while the parties engage in this informal dispute resolution process from the date we receive your notice to the date an arbitration is commenced or the conclusion of the 60-day period described above, whichever is sooner. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.
You and Coach agree that, except as set forth below, we will resolve any controversies, claims, counterclaims, or other disputes between you and Coach or you and a third-party agent of Coach (a "Claim") through final and binding arbitration instead of through court proceedings in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA Rules"). This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law or in arbitration prior to the date you agreed to these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. You and we hereby waive any right to a jury trial of any Claim. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. A court of competent jurisdiction has exclusive authority to determine the existence, scope, and validity of the arbitration agreement and the arbitrability of any claim or counterclaim, including, without limitation, whether any conditions precedent to the commencement of an arbitration have been completely satisfied and any objections with respect to any of the foregoing.
To begin an arbitration proceeding, after the completion of the Informal Dispute Resolution process, you must send us an individual letter signed by you requesting arbitration and describing your claim at Tapestry, Inc., 10 Hudson Yards, New York NY 10001, USA, Attention: Chief Legal Officer. This letter must be sent at least ten (10) days before you initiate an arbitration proceeding against us.
Any party to the arbitration may at any time serve an offer of compromise in writing upon any other party to the action. Offers of compromise pursuant to these Terms will be adjudicated and interpreted in accordance with California Code of Civil Procedure section 998.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Coach will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
Notwithstanding the foregoing, if your attorney is paying the administrative costs, filings fees, arbitrator fees, and other associated arbitral costs on your behalf, and your attorneys may recover all or a portion of those fees only if you obtain an award in the arbitration, your attorney must evenly split all costs with us initially. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Coach from seeking action by federal, state, or local government agencies. You and Coach also have the right to bring qualifying claims in small claims court, as defined by the applicable jurisdiction, or transfer qualifying claims to small claims court. Either party may elect that a Claim be filed exclusively in a small claims court of competent jurisdiction by providing notice to the other party. In the event a Claim has already been filed in arbitration, the party who has filed that Claim will, within ten (10) days of receiving such a notice, withdraw their Claim from arbitration. The parties will then proceed with the Claim exclusively in small claims court. A party may apply to any court of competent jurisdiction to enforce the terms of this paragraph. In addition, you and Coach retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions. Any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.
Neither you nor Coach may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. You may not bring Claims in arbitration on a class or representative basis. The arbitrator can decide only your and/or Coach's individual Claims.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a Claim proceeds in court rather than in arbitration, you and Coach each waive any right to a jury trial. No waiver of any provision of this Section of the Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a "public injunction" and any such "public injunction" may be awarded only by a federal or state court. If either party seeks a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party's claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator.
This Arbitration Agreement Section of the NFC Terms will survive the termination of your relationship with Coach.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR TAPESTRY, INC., ITS SUBSIDIARIES OR AFFILIATES WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
Mass Arbitration Process Requirements
If twenty-five (25) or more similar claims are asserted against Coach at or around the same time by the same or coordinated counsel or are otherwise coordinated (and your Claim is one such Claim), you understand and agree that the resolution of your Claim might be delayed. You also agree to the following process and application of the AAA Mass Arbitration Supplementary Rules. Twenty (20) claims shall be selected to proceed to individual arbitration proceedings as part of a first batching process, ten (10) of which will be selected by the claimants and ten (10) of which will be selected by Coach. The remaining claims shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of the staged process described herein. If the parties are unable to resolve the remaining claims after the conclusion of the initial twenty (20) proceedings, the parties shall participate in a global mediation session before a retired state or federal court judge, for which Coach will pay the mediator's fee. If the parties are unable to resolve the remaining claims through mediation at this time, then forty (40) claims shall be selected to proceed to individual arbitration proceedings as part of a second batching process, twenty (20) of which will be selected by the claimants and twenty (20) of which will be selected by Coach. (If there are fewer than forty (40) claims remaining, all shall proceed.) The remaining claims shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of the staged process described herein. In any batching process, a single arbitrator shall preside over each proceeding, and only one proceeding may be assigned to each arbitrator unless the parties agree otherwise. If the parties are unable to resolve the remaining claims after the conclusion of the forty (40) proceedings, the parties shall participate in another global mediation session before a retired state or federal court judge, for which Coach will pay the mediator's fee. If the parties are unable to resolve the remaining claims in mediation at this time, this staged process shall continue with no more than one hundred (100) claims proceeding at any time in a staged order that is selected randomly or by the AAA, until all the coordinated claims, including your Claim, are adjudicated or otherwise resolved. At any time during these proceedings, we agree to participate in a global mediation session should your counsel request it in an effort to resolve all remaining claims. Any applicable statute of limitations on your Claims and filing fee deadlines shall be tolled for claims subject to this Section regarding "Mass Arbitration Process Requirements" from the time claims are selected for the first set of batching proceedings until the time your Claim is selected to proceed in arbitration, withdrawn, or otherwise resolved. A court of competent jurisdiction shall have authority to enforce this Section regarding "Mass Arbitration Process Requirements" and, if necessary, to enjoin the filing or prosecution of arbitration demands against Coach. Should a court of competent jurisdiction decline to enforce these "Mass Arbitration Process Requirements," you and we agree that your and our counsel shall engage in good faith and with the assistance of a Process Arbitrator to devise and implement procedures that ensure that arbitration remains efficient and cost-effective for all parties. Either party may engage with the AAA to address reductions in arbitration fees.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE NFC USAGE AND COACHTOPIA DIGITAL PASSPORT ARE PROVIDED "AS IS" WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WITHOUT LIMITING THE FOREGOING, COACH SPECIFICALLY DISCLAIMS THE ACCURACY OR CORRECTNESS OF ANY INFORMATION OR DATA PROVIDED THROUGH NFC USAGE OR THE COACHTOPIA DIGITAL PASSPORT AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE AND QUIET ENJOYMENT OR FROM A COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE IN TRADE. THIS INCLUDES ANY AND ALL CONDITIONS OF ANY NFC OR COACHTOPIA DIGITAL PASSPORT AND ITS WORKABILITY OR FUNCTIONALITY, INCLUDING FUNCTIONALITY WITH ANY TECHNOLOGICAL DEVICE. COACH ALSO DOES NOT WARRANT THAT NFC USAGE OR COACHTOPIA DIGITAL PASSPORT (i) WILL RUN PROPERLY ON ALL HARDWARE OR INFORMATION TECHNOLOGY ENVIRONMENTS OR (ii) WILL OPERATE AT ANY GIVEN TIME.
(a) TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COACH, ITS AFFILIATES OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OF, OR THE INABILITY TO USE, THE NFC OR COACHTOPIA DIGITAL PASSPORT, OR ANY OF ITS FUNCTIONALITY.
(b) TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND WITHOUT LIMITING THE FOREGOING, COACH SHALL HAVE NO LIABILITY WHATSOEVER TO YOU FOR ANY OR ALL DAMAGES OF EVERY KIND AND TYPE (WHETHER ARISING IN CONTRACT, STATUTE, EQUITY, OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY). COACH FURTHER DISCLAIMS ALL LIABILITY OR OBLIGATION OR NONWORKING NFC, AND COACH IS UNDER NO OBLIGATION TO FIX, REPAIR, OR OTHERWISE REPLACE ANY NFC OR PROVIDE ACCESS TO A COACHTOPIA DIGITAL PASSPORT.
(c) ACKNOWLEDGEMENT. YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT THE DISCLAIMERS AND LIMITATIONS SET FORTH IN THIS SECTION ARE AN ESSENTIAL PART OF THESE TERMS AND AN ESSENTIAL FACTOR IN ESTABLISHING THE NFC USAGE AND COACHTOPIA DIGITAL PASSPORT OFFERINGS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, THEREFORE SOME OF THE FOREGOING TERMS MAY NOT APPLY TO YOU. THE FOREGOING DISCLAIMERS AND LIMITATIONS WILL APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW AND NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY PROVIDED IN THESE TERMS.
All designs, texts, graphics, logos, images, buttons, icons, images, titles, audio clips, phrases, content, product names, and all intellectual property rights therein (including, but not limited to, patents, copyrights, trademarks, design, product and service marks) are the property of Tapestry, Inc. or other affiliated entity and protected by United States and international intellectual property laws ("Coach IP"). Nothing in these Terms shall be considered an assignment or other transfer of ownership or any other interest in and to Coach IP or any information or data contained in the NFC or Coachtopia passport to you, either expressly, or by implication, estoppel, or otherwise.
We may change, modify, add, or remove portions of these NFC Terms at any time. Changes to the NFC Usage will be reflected in the Terms. You should check the NFC Terms periodically for changes. Coach may notify you of these changes by email, by posting a notice on the Websites, or by other reasonable means. Any changes to these Terms are effective upon their posting to the Websites.
The NFC Terms and Terms together with the Privacy Policy, as available on the Websites, which are incorporated herein by reference, contain the entire agreement and understanding between Coach and you with respect to the subject matter hereof, and supersede all prior and contemporaneous terms and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof. Coach reserves the right to terminate any or all Coachtopia digital passports or NFC Usage information at any time and for any reason. You also consent to all reuse or repurposing done or performed by Coach or any other person or entity to any NFC once you have sold, traded-in, or otherwise divested your Coachtopia product.