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New Ways to Gift
(and Get)

What’s in stores? Fast and easy ways to shop
Coach—including private and virtual shopping
appointments, store pickup, and contactless pay.


What’s in Stores

Keeping everyone safe and connected is always our top priority—here are a few of the things we’re doing differently in stores:

  1. All customers and employees are required to wear a mask inside our stores.
  2. All customers and employees must practice social distancing—please keep at least 6 feet away from others while you shop.
  3. We’ll be monitoring the health of our store employees—for their safety and yours.
  4. We’ll accept several forms of contactless payment* at checkout, so you can keep it hands-free.
  5. Getting a gift? We’ll wrap it for free at checkout (just ask!).
  6. We’ll be offering one-on-one shopping appointments with store associates (in case you need a little styling advice).
  7. Questions? Contact your local store to learn more.

*Refunds for Apple Pay and Samsung Pay will be in the form of a merchandise card.

How to Buy Online
and Pick Up in Stores*

It’s a fast and free way to get your online order (you can even choose from storefront or in store pickup).

  1. If available, select “PICK UP IN STORE” before adding your product to cart. Need it wrapped? We’ll do it for free (just select it at checkout).
  2. After checkout, you’ll receive a confirmation email when your order is ready to be picked up.
  3. If you’d like a storefront pickup, please call in advance to schedule this service (otherwise, your order will be held inside the store).
  4. Upon arrival, a store associate will check your ID and original form of payment before you sign for your order.

Note: your card will not be charged until you pick up your order. If your order is not picked up within 48 hours, the store will cancel your order.

*Not available in Canada.

Virtual Queuing

Skip the line at select stores with our virtual queue. Share your phone number with a store associate or text to join our waitlist and we’ll let you know when it’s your turn to shop.

Virtual Gifting

Send instant gifts they can open—and exchange—online with GiftNow. You can even record a video message to go with it.

Virtual Shopping Appointments

Need a little help? Call to schedule a virtual shopping appointment with one of our store associates—they’ll show you our latest arrivals and help you find something that’s just your style. Contact your local store to learn more.

Put a bow on it (on us).

Getting a gift? We’ll wrap it for free.
(Just select it at checkout.)

shop gifts

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