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Product Care and Repairs
Complimentary Lifetime Leather Care and Cleaning
Note: due to current COVID-19 restrictions, our complimentary in-store leather care services are on hold. Please check back soon for updates.
Love your leather, and it’ll love you forever. To help preserve your bag or sneakers over time, we offer free lifetime leather care at our Coach Retail stores. Simply call to make an appointment, and we’ll professionally clean and condition your bag or sneakers while you shop (tip: for bags, bring a back-up bag for your belongings). We recommend this service every three months.
You can also clean and condition your bag or sneakers at home by purchasing our Coach Leather Cleaner and Coach Leather Moisturizer. Learn more about how to use these products in our guide to cleaning Coach leather, below.
Text an in-store associate at +1 503-455-5777. Monday–Friday, 11am–9pm EST. We’ll get back to you soon!
How to Clean and Care For Coach Products
Follow with Coach Leather Moisturizer to enhance the luster of the leather. Apply a small amount to a clean, soft cloth. Rub onto the leather using circular strokes and buff the leather to produce a natural luster. Wipe off residue.
Note: Coach Leather Cleaner should not be used on Sport Calf, suede or haircalf leathers. Coach Leather Moisturizer should not be used on buffalo, calfskin, suede or haircalf leathers.
Leather dress shoes and sneakers can be cleaned and conditioned with Coach Leather Cleaner and Coach Leather Moisturizer following the directions above. You can also call to make an appointment at a Coach Retail store, and we’ll professionally clean and condition your sneakers for free.
Clean with a suede eraser and brush. Use the eraser to gently rub away spots, then use the brush to remove surface dirt and scuff marks. Brush all over to revive the nap (the soft fibers that give suede its velvety texture).
Wipe with a damp cloth. Rub gently to avoid scuffing the metallic finish.
Clean ceramic, rubber and metal watchbands with a soft, damp cloth and a touch of non-moisturized liquid soap if needed. Remove the watchband from the case before you begin. Do not soak the watchband in water, as this can cause the pins to rust.
Your Coach product is made to last, but if something happens, we’re here to help. We offer a one-year warranty on all Coach bags and small leather goods purchased on Coach.com or in our Coach Retail stores. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, repairs are offered at set fees.
All repairs are done at our Coach Repair Workshop by our craftsmen—and with meticulous care.
You can also send your bag to our Coach Repairs Workshop yourself. We recommend using an insured, trackable service such as UPS or FedEx:
Attn: Customer Service
410 Commerce Blvd.
Carlstadt, NJ 07072
Please include a note with your address, phone number, email address and requested repair. You can also use the Warranty Service Request Form, which you can print and send with your item.
For quality issues outside of the two-year warranty or damage other than for quality reasons, repairs may be offered at set fees.
For more information, contact Luxottica at 1-800-343-5594.
109 State Street
Moonachie, NJ 07074
For repairs outside of the two-year warranty and non-quality issues such as scratches, contact Movado Group Inc. directly at 1-800-796-7103 to learn more about repair options.