- Customer Care
- Returns & Exchanges
Returns & Exchanges
We want you to love your Coach product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail or in store within 30 days for an exchange or a refund in your original form of payment. (Note: customers in Canada are responsible for return postage.)Coach store for store credit.
Purchases can be returned by mail or to a Coach store near you and must be in new or unused condition.
We’re sorry, but customized items cannot be returned or exchanged. This includes Coach Create or monogrammed items and cut-to-size belts. If you’re not satisfied with your customized Coach Create piece, however, bring it to a Coach store with customization services and our craftsmen will switch out your embellishments for free.
Returns By Mail (U.S.)
Fill out the return form included in your order and include it in your package. Attach the prepaid UPS label included with your order to your shipping box and drop the box at a UPS location. Your return or exchange will be processed within 5-7 days of receipt. (Timing of when it will post to your account will vary depending on your bank).
One Coach Way
Jacksonville, FL 32218
Customers are responsible for return postage.
Returns to Stores
Please note: Purchases made at Coach Retail stores cannot be returned at Coach Outlet stores, and vice versa.
- Purchases with a receipt or online invoice: A refund will be issued in the original form of payment.
- Purchases without a receipt or online invoice: A refund will be issued in the form of Coach store credit at the lowest prices of the items offered within the last 30 days.
Find your nearest Coach store here.
- We are unable to offer refunds in-store for orders paid through PayPal. However, we will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 30 days of purchase (see above for address).
- At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.
- We are unable to offer refunds in-store for orders paid through Klarna. For refunds on these orders, items must be returned to our Jacksonville facility within 30 days of purchase (see above for shipping address). We’re also happy to assist you with an exchange or offer merchandise credit for new, unused items returned to a Coach Retail store within 30 days of purchase.
If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 888.262.6224 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.