- Customer Care
- Returns & Exchanges
Returns & Exchanges
We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 30 days of purchase in its original condition for a refund in the original form of payment or an exchange. Coach merchandise may be returned by mail or to a Coach store (see additional details below for guidelines on returning to a Coach store). All merchandise must be in new and unused condition.
Free Returns by Mail in 2 easy steps! Continental U.S. only.
- Fill Out the return form included with your order and be sure to include the form in the return package.
- For U.S. Returns to Coach.com, use the Prepaid UPS Return Label included with your order:
- Affix the Prepaid UPS domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
- Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at www.ups.com/dropoff.
- Returns and exchanges will be processed within 3-5 business days of receipt.
Canada, APO/FPO Returns
- Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
One Coach Way
Jacksonville, FL 32218
- Customers are responsible for return shipping charges.
Returns to Stores
- New, unused, merchandise purchased on Coach.com may be exchanged or returned only at a Coach Retail store (excluding airport and department stores) within 30 days of purchase.
- New, unused, merchandise purchased on Coachoutlet.com may be exchanged or returned only at a Coach Outlet store within 30 days of purchase.
- With an original online order invoice, a refund will be issued in the original form of payment. Note – purchases made with PayPal or other 3rd party payment processers may be returned for a Coach Merchandise Card only.
- Without an original online order invoice, a refund will be issued for a Coach Merchandise Card at the lowest price within the past 30 days.
To find a Coach store, please visit our online Store Locator.
Returns from a purchase using PayPal
- We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 30 days of purchase (see above for address).
- At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.
Monogramming, Customize It, Made To Order and Cut-to-Size Belts
Customized items cannot be returned or exchanged.
Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a Coach Retail Store or via Coach.com. The item and original receipt must accompany the request.
Coach reserves the right to modify its exchange and return policy.